Nest Camera with Flood Light (Hardwired) - Battery No Longer Holding Any Charge

[JLipkin]

My hardwired nest camera is not holding a charge anymore. The flood light still turns on, so there is power attached, but the camera won't change. I have tested all connections and troubleshooting options. This is the second camera to fail.

[MplsCustomer]

@JLipkin

Yesterday a customer posted with the same problem: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-cam-with-floodlight-is-draining-th...

I'd offer the same comments I offered there: We've had what is basically the same camera, the Google Nest Camera (Battery) plugged in with the optional power cable for 14 months and it's been "Live" and recording 24/7 the whole time through a Minnesota winter. If we unplug it to check the battery level (the only way to do so), it's always been between 77% and 100%. Per Google Nest, "For wired installation setups with a Nest Cam (battery), the wires power the camera directly" (https://support.google.com/googlenest/answer/11830989?hl=en). That should apply to your camera as well; the battery simply should not drain.

The only clue I can offer is to make sure that the power cable on your floodlight camera is plugged in securely and tightly to the bottom of the camera (there have been problems with this) and is feeding towards the FRONT of the camera (some have had the USB connection plugged in the wrong way).

If that does not help, I don't know what to say. I certainly hope your second camera isn't also failing (or, like the other customer, that the USB adapter built into the fixture isn't failing).

[JLipkin]

Thanks for the suggestions but as noted, I have checked all the connections, and even had the cord screwed in with the provided screw. So it's not user error. Hoping someone from Google comes through here and I can start the replacement process.

[Brad]

Hi there,

Thank you for your patience, and sorry to hear that you're experiencing this. I know that keeping your Nest devices charged is very important, and I would love to help you out. When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the best charging practices:

• This is a great article on general charging times for your devices.
• This helpful article tells you how to save the battery with your doorbell or camera.
• And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.

I hope those articles help shed some light on charging and maintaining battery levels of your Nest doorbell or camera. Please let me know if you need further assistance.

Best regards,

Brad

[JLipkin]

Hello Brad,

Thank you for those articles but they are all irrelevant to the issue I am having. As stated in my original posting, my Nest Camera is hardwired directly to the flood light and still will not charge. It is directly, hard wired to a power source and still will not function. The flood light turns on just fine, so it is not an issue of faulty power. So the "charging time" article, "save the battery" article AND the temperature article is not helpful. If you have an article that explains why a properly installed, hard wired camera does not even acknowledge a power source at all, that would be helpful.

But I suspect the camera is defective and needs to be replaced. Can you please direct me towards customer service that and begin a replacement process.

Much appreciated,

Josh

[Brad]

@JLipkin

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience.

Best regards,
Brad

[EmersonB]

Hi folks,

@JLipkin and @starkc69 I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate the help, Brad.

Regards,
Emerson

[EmersonB]

Hello JLipkin,

We haven't received your form — were you able to fill it out?

Thanks,
Emerson

[JLipkin]

My apologize on the delay. The form should be submitted now.

Thanks!

Josh

[EmersonB]

Hi JLipkin,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Thanks,

Emerson

[starkc69]

Almost exactly the same scenario with my outdoor hardwired nest cam… floodlight still works, power indicator still on but camera remains in permanent offline state. Hoping that someone can share resolution to this common issue. Best regards.