Nest Camera won’t reconnect after removing it

[EBO]

I wanted to change the home name on my camera since I got new ones and mistakenly set them up under a different home name. I removed the camera from the nest app and tried to reconnect it but I keeps saying it’s still part of another account. I tried to reset as some of the blogs mentioned but this doesn’t work. To be honest I’m not sure if it’s actually resetting cause it blinks blue and not yellow and then just stops. What do I do?

[zoeuvre]

Hi EBO, 

Yikes! No worries, we'll figure this out together. When you receive an error message stating that "This camera is still registered to another account", it means that it's still paired to an account. It could be paired to another home structure in your account or another email address. You need to use a computer to set up your Dropcam.

A few questions:

• What type of Nest Camera do you have? 
• Do you have a windows computer?

You can follow the steps in this article for your setup guide.

Let me know how it works.

Best,

Zoe