Nest Doorbell Battery broken lens

[Mjwoonton]

Hi all, 

My doorbell was sucured and operating without issue.

It has now fallen off the mounting bracket in the middle if the day and the lens is smashed.

Can this be replaced/repaired or do j need a new one?

Thanks 

[MplsCustomer]

@Mjwoonton 

Several other customers in this forum have reported this same problem.

You can try contacting Support for a replacement under the 1-year warranty:

https://support.google.com/googlenest/gethelp

[janthadeus]

Hi folks,

Mjwoonton, oh no! Let’s check this out — could you fill out this form and let me know once you’re done?

I appreciate your help, MplsCustomer.

Thanks,

JT

[Mjwoonton]

Thank you, I have been in contact with support on this matter; a replacement is on its way 🙂

[EmersonB]

Hello everyone,

@Mjwoonton, thanks for getting back to us and we're glad that your replacement unit is on its way. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, JT and MplsCustomer.

Best,
Emerson