Nest Doorbell Broken Lens

[CarolMagalhaes]

Hello! 
I dont know what happened, but the lens of my doorbell are broken, so the vision is not clear. I would like to replace it! How can I do?

thanks! 

[MplsCustomer]

@CarolMagalhaes 

Google Nest does not sell spare parts (unlike some of its competitors) or offer any repair services. You could try contacting Support to see if you qualify for a warranty replacement under the 1-year warranty.

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[Lance_L]

Hey folks,

@CarolMagalhaes, thanks for reaching out to the Community. I wanted to check in and see if you still needed any help. Were you able to contact our support team as suggested by MplsCustomer above? If yes, how was it?

Feel free to reach out if you have additional questions.

Thanks for the assistance, MplsCustomer.

All the best,

Lance

[fefexoxo]

I contacted customer service and they just keep saying I'm out of warranty and I've heard that UK people get an extended to your warranty, I've also heard many posts on Reddit and here that people 6 months out of warranty still get theirs replaced. I'm only about 4 months out of warranty. 

[Lance_L]

Hi everyone,

@CarolMagalhaes, how’s it going with your Nest doorbell? Do you still need help? If yes, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 

@fefexoxo, I’m sorry to hear about your experience. Don’t worry; I’d be glad to help. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Regards,

Lance

[fefexoxo]

I filled it out 

[Lance_L]

Hey fefexoxo,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Cheers,

Lance

[Lance_L]

Hello folks,

@CarolMagalhaes, we haven’t seen your form submission come through — were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Best,

Lance

[fefexoxo]

Evidently this is a common issue I tried to contact support they weren't very helpful evidently The forum people are more helpful so here's to hoping....  I have this same problem