Nest Doorbell Camera (battery)

[JoeBeaudoin]

I have installed my Nest Doorbell Camera but I do not get any notification on my Iphone when the camera picks up a person, car, activity, etc.   What do I have to do to get my Iphone to notify me (Ping or noise) when an object is picked up on the camera?

[MplsCustomer · Accepted solution]

@JoeBeaudoin 

Do you have "Push notifications" enabled for your doorbell? Do you have events AND notifications enabled for your doorbell in the Google Home app under Settings | Events | Seen events?

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. Thank you for all of your help, @MplsCustomer! I was going to ask a similar question. Please let me know if you need my assistance, @JoeBeaudoin. 

Best regards, 

Brad

[janthadeus]

Hi there,

Checking back in — how's it going? Still need our help?

Regards,

JT

[EmersonB]

Hi everyone,

@Fireplug1689, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks for lending a hand, JT, Brad and MplsCustomer.

Regards,
Emerson

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Fireplug1689]

Why can't I get 24 7 coverage on nest battery cam if it's hard wired(plugged in)

[Fireplug1689]

I have payed for nest aware and I cant get 24 7 coverage

[MplsCustomer]

@Fireplug1689 

Because the battery doorbell ALWAYS runs on the battery even when it is wired. "If you’ve connected your Nest Doorbell (battery) to your existing doorbell wiring, the wires don’t directly power the doorbell. Instead, the battery is trickle charged by the power that comes through the wires, and the doorbell runs off the battery charge." (https://support.google.com/googlenest/answer/11830989?hl=en)

That's just the way Google Nest designed the battery doorbell. The battery CAMERA (which we have) is designed differently: "Nest Cam (battery) works differently than Nest Doorbell (battery). For wired installation setups with a Nest Cam (battery), the wires power the camera directly."

Because of this:

"24/7 video history is not available for the Nest Doorbell (battery), even with optional wired installation."

"The Nest Cam (battery) must be connected to a power source to have 24/7 video history."

(https://support.google.com/googlenest/answer/9681538?hl=en)

[janthadeus]

Hey all,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

I appreciate your help here, MplsCustomer and Brad.

Thanks,

JT