03-09-2023 05:49 AM
3 of my outdoor cameras are saying offline in the app on my phone and Nest. All of them have green lights and are connected to the power. It will allow me to see the history but not live.
03-09-2023 07:51 AM
I had the same issue . I use Nest wifi mesh. I went to the setting of Google home, wifi and disabled preferred activities( default is video conferencing). Live video now works.
03-14-2023 02:21 PM
Hey kbrown76,
I'd like to jump in here and check if you've seen JNRNY's response. Let us know if you need more help by replying to this thread.
I appreciate the help, JNRNY.
Thanks,
Archie
03-17-2023 03:03 PM
Hi everyone,
@kbrown76, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.
I appreciate the help, JNRNY and Archie.
Best,
Emerson
03-17-2023 05:17 PM
Thank you so much for reaching out to me. My cameras are back online but I accidentally deleted one of them from my app and I'm trying to get it back on there. He said I needed to scan a QR code or stand near the device so it would connect. I don't see a QR code on my camera and I tried standing near but it still didn't pick up the device.
03-19-2023 08:34 PM
Hi there,
We’re sorry you’re having trouble adding your camera, but we appreciate your efforts here.
Here are some troubleshooting steps you can also try:
Let us know how it goes.
Thanks for the help here, everyone!
Best,
JT
03-22-2023 11:12 PM
Hey there,
It's me again. I want to make sure you're all good — how did the steps go?
Best regards,
JT
03-24-2023 12:30 PM
Hi everyone,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
Thanks for lending a hand, JT.
Regards,
Emerson