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Nest Doorbell Camera

Johngilham
Community Member

I have a Nest Doorbell which I pay a £40 subscription for. I am sick and tired of resetting the Nest monitor several times a day. When I first had the doorbell camera I could view it live anytime of the day on my mini hub. Now every five minutes it loses the camera feed. I am thinking of replacing the nest with another system unless I can find a fox for the problem as it’s really annoying. 

15 REPLIES 15

MplsCustomer
Bronze
Bronze

@Johngilham 

That's strange. When we stream any of our 1st or 2nd gen Google Nest cameras and doorbells, the streaming is never interrupted. If you had the Google Nest Doorbell (Battery), I would suspect that running on battery power might cause that, but you've indicated you have the new 2nd gen Google Nest Doorbell (wired). All of our doorbells are the older Google Nest Hello Doorbells, which stream just fine.

It’s not a battery operated version and on review of the footage on the cloud there is no loss of link. It’s more the small hubs ability to stay on the camera setting constantly reverting to the clock

@Johngilham 

That's the only reason I can think of for streaming to be cut off. There have been other posts in this forum reporting the same thing, but no responses from Google Nest explaining why this is happening to some customers and not others. 

Google Nest Support, why does this happen to this customer and not to us?

I am getting fed up with constantly resetting the Google hub so will move to another doorbell and solution if it continues. I can’t be bothered. 

Johngilham
Community Member

I am wondering if it is anything to do with changes in subscription since I first installed the doorbell.  I originally had a Ring doorbell but moved to the Nest as I could stream the live video to a nest hub continuously. The subscription was £40 a year for one camera. I am still on that subscription but notice the ‘normal’ subscription is £50 but that is only showing events and not a live stream. If that live stream is no longer available at the lower subscription or is the reason my nests all cut out and return to the clock or photo book then I will move away from the Nest Doorbell to one of the new ones on the market with a home storage hub. 

Brad
Community Specialist
Community Specialist

Hey there,

Sorry to hear you're experiencing this, we’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here. Have you tried to restart your device? Also, make sure that you still have an active Nest Aware subscription and that you weren't on a trial. 

Best regards,
Brad

Johngilham
Community Member

Just paid my subscription renewal and have tried resetting it many times. 

Brad
Community Specialist
Community Specialist

@Johngilham

 

It does sounds like it could be connection related. Have you made any changes to your Wi-Fi lately?

 

Best regards,

Brad

Johngilham
Community Member

Non and everything else works perfectly including two large Google Hubs showing Google photos

Brad
Community Specialist
Community Specialist

@Johngilham

 

What are your internet speeds like? It sounds like this may be a Wi-Fi range concern, or related to your connections. 

 

Best regards,

Brad

Johngilham
Community Member

43 Mbps and the large hub in the same room holds the Google photoalbum constantly. If I look back at the recorded stream on the doorbell there is never a break in recording either. 

Brad
Community Specialist
Community Specialist

@Johngilham

 

Thank you for sharing your internet speeds with me! That should definitely be enough of a connection for the cameras to stay connected. I would invite you to please fill out this form, and a higher tier of support will be reaching out to you with next steps. Thank you for your patience through these troubleshooting steps.

 

Best regards,

Brad

Johngilham
Community Member

thank you will do. Strangely when I lost the stream this afternoon after I recalled the camera stream it now has a green dot and the word Live in the top left of the screen something that’s not been there before. 

Brad
Community Specialist
Community Specialist

@Johngilham

 

It sounds like you may have seen an update come through to your camera. Try giving it a restart, and see if you find any changes. A reminder to fill out the form provided, that way some information can be collected, and they will reach out to you.

 

Best regards,

Brad

Ebedia
Community Specialist
Community Specialist

Hello Johngilham,

 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

 

I appreciate the help, MplsCustomer and Brad.

 

Thanks,
Emerson