Nest Doorbell - Chime Connector replacement

[tsmith]

Google will not replace a Chime Connector if your doorbell is out of warranty, essentially making the doorbell useless.  I have tried to contact support to even purchase a replacement chime connector but that is not an option.  As an organization, Google claims to be a green sustainable company that pulls stunts like this that are contrary to that message.  Seems like a big miss to both product loyalty and customer satisfaction to do business like this.  I am very disappointed. 

[janthadeus]

Hi tsmith,
 

I’m sorry to hear that. This definitely isn’t the experience we want you to have. We’d like to further check this — could you fill out this form and let me know once you’re done?

Looking forward to your response.

Thanks,

JT

[tsmith]

Hey @janthadeus ,

I have submitted the form! 

[janthadeus]

Hey there,

Thanks for the update. We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Cheers,

JT