Google will not replace a Chime Connector if your doorbell is out of warranty, essentially making the doorbell useless. I have tried to contact support to even purchase a replacement chime connector but that is not an option. As an organization, Google claims to be a green sustainable company that pulls stunts like this that are contrary to that message. Seems like a big miss to both product loyalty and customer satisfaction to do business like this. I am very disappointed.
I’m sorry to hear that. This definitely isn’t the experience we want you to have. We’d like to further check this — could you fill out this form and let me know once you’re done?
Looking forward to your response.