Nest Doorbell Peeling and only sometimes plays notification sound

[Iquiz]

Hello,

I have a wired nest doorbell that I have had for a little over 2 years. It is under our covered porch and is starting to peel. Has anyone else experienced this? Any recommendations?

An issue that just popped up in the last couple of months is that the doorbell sometimes does not make its notification sound. It still makes the standard house ring (the sound for the standard doorbell even if I didn't have the nest hello) but sometimes no announcement, sometimes no nest chime, sometimes no themed doorbell, and sometimes no phone or google hub notification. It was installed on our new build home March of 2020. There are no connectivity issues with the internet. Does anyone have a resolution for this?

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience.

Best regards,
Brad

[Iquiz]

So I know moving forward when selecting a new doorbell. Are these not made to be outside or last for more than 2 years? Otherwise I will have to select a different brand that can last longer than 2 years.

[Brad]

@lquiz

Please reach out to support by filling out the provided form. A higher tier of support will reach out to you with next steps.

Best regards,

Brad

[MplsCustomer]

@Iquiz

You might be encountering the same failure of the internal battery in the Nest Hello that is causing the doorbell to go offline for a minute whenever the doorbell is pressed; hundreds of customers, including us, have reported this:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...

You can try taking the doorbell apart and replacing the internal battery (not for the faint of heart: https://www.ifixit.com/Guide/Nest+Hello+Battery+Replacement/131729), or you can buy a Nest Mini and turn off "Indoor chime" (this prevents the doorbell from going offline) and turn on "Visitor announcements" (https://support.google.com/googlenest/answer/7672451?hl=en). That's what we've done with both of our Nest Hellos.

Hundreds have also reported their Nest Hello is peeling; one of ours is peeling. We bought a silicone skin on Amazon to cover up the peeling shards.

For both, Google Nest's response is that it "cannot" replace a doorbell if it is past the 1-year warranty.

[janthadeus]

Hey Iquiz,

We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Thanks for the help here, Brad and MplsCustomer.

Best,

JT