Nest Doorbell Peeling

[DonMc1]

Hello, my Nest Doorbell is peeling.  It's not like it is exposed to the weather because the door is located under a large front porch.  I see that others are having this problem so I am not alone.  I know it is out of warranty but would appreciate replacement because it's not that old and shouldn't be doing this.

[MNguy]

I just noticed today that I am having the same issue. Mine is also under a large front porch. It is rather disappointing.

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[DonMc1]

It is no longer under warranty. I’m surprised that nest will not replace since when I googled this peeling problem many people complained about it. If I have to buy a new doorbell it will not be Nest it will be a Ring. 

[DonMc1]

It is no longer under warranty. I’m surprised that nest will not replace since when I googled this peeling problem many people complained about it. If I have to buy a new doorbell it will not be Nest it will be a Ring. 

[Brad]

@DonMc1

Sorry to hear that your device is out of warranty! I am afraid that there simply isn't anything we can do if the device is out of warranty. Sorry for this inconvenience.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see if you have filled out the support form? Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[EmersonB]

Hello jaba101,

I wanted to follow up and see if you were able to fill out the form?. Let me know if you have additional questions.

I appreciate the help, Brad.

Thanks,
Emerson

[jaba101]

I've had exactly the same issue and I'm on my second now. I have tried to report this twice and no one is getting back to me not happy at all!!

[Brad]

@jaba101

I invite you to fill out the support form I sent previously, and a higher tier of support will reach out to you in regard to what you're experiencing.

Best regards,

Brad

[jaba101]

Hi Brad, I have completed the form but no one has come back to me?

[jaba101]

Hi Brad I'm still waiting for contact after the form was filled in.

Could you help please 

[EmersonB]

Hi everyone,

@jaba101 we got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Regards,
Emerson