Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more
Forum Posts
How to: Change camera or doorbell Wi-Fi network
If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...
Troubleshoot setup: Google Nest camera or doorbell
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Brand new wired doorbell stopped working
I had a wired hello installed in my home two weeks ago. Everything worked fine but today we had to turn the power off for a few minutes. When I flipped the breaker back the hello stopped working. I get a ‘camera is offline’ error. I also tried to pop...
Cracking and peeling wired doorbell out of warranty
Just had the worst customer service call I’ve ever had with any company. I had the wired nest doorbell professionally installed just over a year now (5 days out of warranty) and have noticed some cracking and peeling happening around the button and l...
My nest indoor cam usb port is misplaced and customer service are not trying to help
I bought nest cam indoor from a year and a half and now the usb port inside the camera is misplaced so the cam is not working. I contacted the customer agent and they were very rude trying not provide any solution. They are just saying it s out of wa...
Nest Hello Doorbell peeling and cracking
I’ve noticed this issue occurring on what is my second nest doorbell (the first failed to stay powered via doorbell wiring after a year). I’m concerned this doorbell will being to suffer issues such as this. What’s going on here Google? My first one ...
Stolen device
My device was stolen and I have a police report. Am I eligible for a replacement?
Event History loads instantly on Pixel 6 but not wife's iPhone
My event History loads instantly on my pixel 6 for my doorbell and 1 outdoor camera. My wife on her iPhone on the same wifi can't get the event History to load. The live video works for her but events either take minutes to load or just never load. L...
Security lights
I’ve installed my camera next to a pir security light. At dusk the light comes on and off continuously until i turn the camera off. Is the cameras night vision causing the problem
Nest Doorbell Notification Google home selection.
I have many Google Homes in my house spread across bedrooms, living room, kitchen, etc... Currently as I set my new Nest Dorrbell up and test it out, the notification is going to every one of my google homes, including nearby where my infant is often...
Nest doorbell not ringing or connecting after a year with no issues
I've had my ring doorbell of over a year now and all of a sudden it died there is no ringing it wont connect to my phone however the doorbell itself makes a ring when pressed although it doesn't make a noise in the house
Un-Familiar Face Only Notification
Could somebody please explain how I can turn off notifications for familiar faces? I don't really need to get notifications every time my family is in the garden. I understand that the option exists to remove switch off notifications entirely when yo...
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