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Brand new wired doorbell stopped working

Elinell
Community Member

I had a wired hello installed in my home two weeks ago. Everything worked fine but today we had to turn the power off for a few minutes. When I flipped the breaker back the hello stopped working. I get a ‘camera is offline’ error.  I also tried to pop it off the housing but it won’t come off - the tool broke when I inserted it. 

6 REPLIES 6

Kvenkat
Community Member

got for warranty and return it for a replacement. reach out to nest support

aatienza
Community Specialist
Community Specialist

Hey Elinell,

 

Appreciate the help, Kvenkat. Could you tell us when and where you purchased your Nest Doorbell? Also, are you in the same country where you bought it?

 

Thanks,

Archie

Elinell
Community Member

I’m in the same country and I purchased it and had it installed on June 10th. 

aatienza
Community Specialist
Community Specialist

Hey Elinell,

 

Thanks for the information. Could you send us a photo of the broken tool you're referring to?

 

Thanks,

Archie

SteveT1
Community Specialist
Community Specialist

Hey folks,

 

Thanks for chiming in and I appreciate your help @archie. I'm dropping by to ensure everything is covered here. Feel free to let us know if you still need help by replying with the needed info.

 

Best,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve