Nest Doorbell Peeling

[lhubenet]

My Doorbell (which is placed in a shaded location) started peeling about a month ago. After considering replacing it with a competitor as it is out of warranty I started researching options to repair & realized this is a VERY common known issue with the device. I am a current Nest Aware subscriber & I am reaching out on here with the hope of expediting a resolution related to my defective Nest device.

[Sardonix]

Mine has the same, in direct sunlight though. 
Friend of mine has the same in the shade. 

[lhubenet]

Really disappointed. I was hesitant to purchase for fear of this happening.

[Jenelyn_O]

Hi everyone,

Thanks for posting in the Google Nest Community forum. My apologies about the issue you encountered with your Nest Hello. We'd like to check for some options. Please fill out this form and let me know once you're done.

Best,

Jenelyn

[AtotheK]

Submitted

[Husein_]

Submitted

[lhubenet]

I submitted the form.

[Jenelyn_O]

Hi folks,

@AtotheK, @Husein_, @lhubenet, thanks for filling out the form. I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon.

@Sardonix, please let me know once you're done filling out the form. 

Cheers,

Jenelyn

[lhubenet]

I’ve still heard nothing.

[Lance_L]

Hi everyone,

@lhubenet, our support team has already reached out to you via email. Let’s continue through that channel. Feel free to reach out if you have any other questions.

Thanks for the help, Jenelyn, Mark, and Emerson.

Best,

Lance

[lhubenet]

Hi Lance,

What email address should I be looking for? I have been checking my email several times a day & haven’t seen anything come from you guys. I’ve searched keywords as well including Nest, Doorbell, Hello, Google, Support to make sure I’m not over looking anything & haven’t received anything since I filled out the form last week.

[Lance_L]

Hello lhubenet,

Good question. Please check your Gmail inbox, spam, or junk folder for an email from the Google Nest Customer Care Team with the subject “Your Google Support Inquiry: 6-4023000034996.” Just reply to that email with the requested information so the support team can help you further.

Keep me posted.

Regards,

Lance

[lhubenet]

I’ve searched all of my folders & Inbox & have received nothing from your support team. Can it be resent?

[Lance_L]

Hey lhubenet,

Sure, not a problem. I’ve asked the support team to resend the email for you. Keep an eye out for the email with the same subject line.

Cheers,

Lance

[Sardonix]

Done, thanks!

[AtotheK]

Me too, mostly shaded.  I'm following for solutions.

[Husein_]

Looks like it's happening to mine as well😭. Never been in direct light always covered by a shaded  patio and trees. Not sure who to contact regarding this matter.  

[Markjosephp]

Hello there,

Thanks for looking into this, Jenelyn.

@Sardonix, we have received your form as well. Soon, a member of our senior support team will contact you via email. 

Regards,

Mark

[ajn768]

Mine has the same issue with peeling! I am glad to know that I am not alone or imagining things!

[Jenelyn_O]

Hi ajn768,

Thanks for letting us know. Please fill out the form and let me know once you're done. 

Best regards,

Jenelyn

[ajn768]

Done!

[Jenelyn_O]

Hi there ajn768,

Got it. Please keep an eye on your inbox, as they'll get in touch with you soon. 

Thanks,

Jenelyn

[RockLee]

Me too...  I purchased it on 2/1/2022

 

[EmersonB]

Hello RockLee,

Thanks for reaching out here in the Community. We'd be happy to take a look into this for you. Please fill out our Contact us form with all the needed information. Let me know once you’re done.

Best,

Emerson

[RockLee]

Done!

[EmersonB]

Hi RockLee,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, you know where to find us.

Regards,

Emerson