10-10-2023 09:19 PM
My Doorbell (which is placed in a shaded location) started peeling about a month ago. After considering replacing it with a competitor as it is out of warranty I started researching options to repair & realized this is a VERY common known issue with the device. I am a current Nest Aware subscriber & I am reaching out on here with the hope of expediting a resolution related to my defective Nest device.
10-10-2023 09:59 PM
Mine has the same, in direct sunlight though.
Friend of mine has the same in the shade.
10-11-2023 06:00 AM
Really disappointed. I was hesitant to purchase for fear of this happening.
10-11-2023 01:48 PM
Hi everyone,
Thanks for posting in the Google Nest Community forum. My apologies about the issue you encountered with your Nest Hello. We'd like to check for some options. Please fill out this form and let me know once you're done.
Best,
Jenelyn
10-12-2023 12:06 PM
Submitted
10-12-2023 12:07 PM
Submitted
10-12-2023 12:27 PM
I submitted the form.
10-12-2023 01:54 PM
10-18-2023 05:27 PM
I’ve still heard nothing.
10-18-2023 06:46 PM
Hi everyone,
@lhubenet, our support team has already reached out to you via email. Let’s continue through that channel. Feel free to reach out if you have any other questions.
Thanks for the help, Jenelyn, Mark, and Emerson.
Best,
Lance
10-18-2023 06:50 PM
Hi Lance,
What email address should I be looking for? I have been checking my email several times a day & haven’t seen anything come from you guys. I’ve searched keywords as well including Nest, Doorbell, Hello, Google, Support to make sure I’m not over looking anything & haven’t received anything since I filled out the form last week.
10-18-2023 07:18 PM
Hello lhubenet,
Good question. Please check your Gmail inbox, spam, or junk folder for an email from the Google Nest Customer Care Team with the subject “Your Google Support Inquiry: 6-4023000034996.” Just reply to that email with the requested information so the support team can help you further.
Keep me posted.
Regards,
Lance
10-18-2023 07:22 PM
I’ve searched all of my folders & Inbox & have received nothing from your support team. Can it be resent?
10-18-2023 07:44 PM
Hey lhubenet,
Sure, not a problem. I’ve asked the support team to resend the email for you. Keep an eye out for the email with the same subject line.
Cheers,
Lance
10-13-2023 01:07 AM
Done, thanks!
10-11-2023 06:59 AM
Me too, mostly shaded. I'm following for solutions.
10-11-2023 07:04 AM
Looks like it's happening to mine as well😭. Never been in direct light always covered by a shaded patio and trees. Not sure who to contact regarding this matter.
10-13-2023 04:05 AM
Hello there,
Thanks for looking into this, Jenelyn.
@Sardonix, we have received your form as well. Soon, a member of our senior support team will contact you via email.
Regards,
Mark
10-12-2023 03:04 PM
Mine has the same issue with peeling! I am glad to know that I am not alone or imagining things!
10-12-2023 03:26 PM
Hi ajn768,
Thanks for letting us know. Please fill out the form and let me know once you're done.
Best regards,
Jenelyn
10-12-2023 03:32 PM
Done!
10-12-2023 04:33 PM
Hi there ajn768,
Got it. Please keep an eye on your inbox, as they'll get in touch with you soon.
Thanks,
Jenelyn
10-17-2023 03:14 PM
Me too... I purchased it on 2/1/2022
10-18-2023 07:09 AM
Hello RockLee,
Thanks for reaching out here in the Community. We'd be happy to take a look into this for you. Please fill out our Contact us form with all the needed information. Let me know once you’re done.
Best,
Emerson
10-18-2023 09:51 AM
Done!
10-18-2023 03:28 PM
Hi RockLee,
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, you know where to find us.
Regards,
Emerson