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Nest Doorbell Pushing Notifications When Setting Set to Off (Motion, Sound)

RonA
Community Member

Nest Doorbell is sending "motion" notifications when setting is set to "off".  A nearby waving flag and street traffic in the range of the camera is sending these notifications dozens of times a day.  This has been occurring since the doorbell was installed weeks ago.  Oddly, as of  today (08/12/2022), I am not receiving "motion' notifications but instead, I am receiving "sound" notifications by the bunch.  Either way, both "motion" and "sound" notification setting are set to off. I am looking for a way to limit notifications to people only.

Model: Nest Doorbell (wired)
Software: 4110054

On iPhone, Nest app (version 5.69.0):
- Notification Type (Push)
- When to send (Always)
- Activity People (On)
- Activity Motion (Off)
- Activity Sound (Off)

On iPhone, Google Home app:
- Similar settings do not exist

On home.nest.com webpage:
- Push notification (On)
- When to send (Always)
- Sound (Off)
- Motion (Off)
- People (On)

Nest Aware - not in use therefore no activity zones established

.

17 REPLIES 17

janthadeus
Community Specialist
Community Specialist

Hi RonA,

 

Thanks for visiting the Community. My apologies for the late response here. Thanks for trying to sort this out, I appreciate your efforts. Let's figure this out — a few questions: are your audio recording and all other motions turned off in your Nest app settings? What's the make and mode of your phone? Also, when did you first notice the issue?

 

Looking forward to your response.

 

Thanks,

JT

RonA
Community Member

JT-

Thanks for your reply.

The NEST microphone setting (audio streaming and recording) is set to ON.  I will set to OFF and monitor the result.

Device is an iPhone 11, iOS 15.5

The notifications issue has existing since the (wired) doorbell was installed more than a month ago.  Motion notifications stopped after I removed the US flag that was some ten feet from the doorbell. Sound notifications have continued to be sent frequently, all day long. False person notifications are being sent from time to time during the day.

-RonA

Brad
Community Specialist
Community Specialist

@RonA


I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to Restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

RonA
Community Member

Brad-

Thank you for your interest and assistance.

I will reset the doorbell (tomorrow, 08/18) and respond when completed.

-RonA

RonA
Community Member

Brad-

I have made two attempts to reset my Nest doorbell. Each time I (1) released the doorbell from the mount/backplate; (2) with the wiring still connected, pressed and held the reset button on the back of the device for 15 seconds then released. Neither time did I see anything on the device to indicate that it was resetting, other than the blue ring lighting up around the button. I believe it was recording, not resetting.

As for the current status of notifications going to the device since I turned off the microphone yesterday: the notification count exceeds the number of notifications/videos actually received; none of the notifications are for motion or sound; of the notifications for persons, many are being sent when no person is within the range of the camera.

As for turning off the microphone, in my opinion, this is not a desirable action as it is likely that I will no longer be able to converse with someone at the door. In other words, it might solve one problem (useless sound notifications) with a different problem (loss of ability to converse with visitors).

With 40+ years of IT experience (with ten as an ISTQB certified tester), I have to wonder how extensively Nest software was tested and how much thought went into its design. Just sayin'

Thank you for your time and interest.

-RonA

Brad
Community Specialist
Community Specialist

@RonA

 

I am glad to hear that you have the knowledge to back up your troubleshooting steps. It's great to be prepared. In regards to this thread, I know you can change the sensitivity for notifications in the app. I hope that reduces the amount of alerts you are getting. I would now suggest that you reach out to Support as they could assist you further with this inquiry and some additional troubleshooting steps. You can reach them by filling out the quick questionnaire, and choosing your contact point with them found here

 

Best regards,

Brad

RonA
Community Member

Brad-

Regarding your reference to changing the "sensitivity for notifications", are you referring to Activity Zones with Nest Aware?

Thanks,

-RonA

RonA
Community Member

Nest thinks I've had 53 visitors so far todayNest thinks I've had 53 visitors so far today45 minutes later, the visitor count is up to 5745 minutes later, the visitor count is up to 57Here is an example of what Nest is sending to me that makes no sense at all.

RonA
Community Member

In case it was not clear in the prior post, let me be clear now. Nest is sending me "person" notifications.  There were 57 notifications as of last count (3:34 PM). In reality, I have had no one at my door at any time today.

RonA
Community Member

Brad-

Too  bad that support is only available for calls or text from midnight to the morning at inconvenient hours. Alternately, they offer support via Twitter or Facebook, services I choose to avoid for the most part.  Friends are suggesting that I consider giving in and deleting the app, turning the doorbell into a basic doorbell without a camera. 😩

Brad
Community Specialist
Community Specialist

Hi there, 

I believe that Activity Zones will help you out in this situation. You can learn more about them here. I hope you find the article helpful!

Best Regards, 
Brad

RonA
Community Member

Brad-

I was not planning to purchase a Nest Aware subscription.

Thanks for the feedback.

-RonA

Brad
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

 

  • Open the Google Home app
  • At the top right, tap your account.
  • Tap Feedback 
  • tap the type of device you'd like to submit feedback for.
  • To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  • In the feedback summary, write a brief description of your issue.
  • Be sure to check the box for Screenshot and System logs.
  • To submit feedback, at the top right corner, tap Send 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

RonA
Community Member

Brad-

As I have no confidence that a positive ROI will be realized by signing up for a Nest Aware subscription, I have done a 180° turnaround and I have disabled ALL notifications from my Nest doorbell. It hardly seems worth the time investment. Mine is now "just a doorbell".  

Thank you for your time.

-RonA

Brad
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

 

  • Open the Google Home app
  • At the top right, tap your account.
  • Tap Feedback 
  • tap the type of device you'd like to submit feedback for.
  • To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  • In the feedback summary, write a brief description of your issue.
  • Be sure to check the box for Screenshot and System logs.
  • To submit feedback, in the top right corner, tap Send 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad