Nest Doorbell Wired 2nd Gen Error: Unable to start device pairing, configuration not available.

[Dewbers]

Good afternoon,

I am having difficulty in trying to connect my doorbell to the Home App.

When I scan the QR code it comes back with an error "Unable to start device pairing, configuration not available.

On looking at the doorbell, I have a constant blue ring but no blue dot. In fact the dot is not on /displays any colour.

I have carried out a factory reset and i have checked that my wifi is broadcasting on the 2.4 ghz frequency which is is and the 5ghz too

Any support or ideas would be most welcome

Thanks

[MplsCustomer]

@Dewbers 

That's odd.

You could try contacting Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Lance_L]

Hey everyone,

@Dewbers, thanks for reaching out to the Community. I’d like to check if you still need help with the Nest Doorbell (wired, 2nd gen). Were you able to contact the support team as suggested by MplsCustomer above? If yes, how was it?

If you haven’t been able to contact our support team yet, I'd be happy to take a look into this for you. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

I appreciate the help, MplsCustomer.

Best,

Lance

[Dewbers]

Hi all,

Thank you for your advice, I did get in touch with Support who were brilliant. Turns out I needed to use the Nest App to set it up rather than the Google home app. Once I had set this up on the Nest it seamlessly then appeared in my home app. All working as intended.

[EmersonB]

Hello folks,

@Dewbers, we appreciate your update and we're glad that it's resolved now. Let us know if you have additional questions or concerns.

Thanks for answering, Lance and MplsCustomer.

Regards,

Emerson