Nest Doorbell activation - Deadline Exceeded Error when accepting Nest TOS

[binary_reality]

I am experiencing similar problem as described here:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-home-app-unable-to-add-nest-cam-...

Trying to set up Nest Hub and Doorbell.

I was able to set up Nest Hub successfully in G Home app. When trying to add Doorbell it asks whether or not I have a Nest account - which I don't. It then brings me to a page where I have to accept the Nest Terms of Service. When I click the accept button after some time I am getting a toast msg:
"Deadline exceeded after 29.99... sec"

The other tread above ended with user refunding the doorbell - is there really no solution to this issue?

Appreciate any help on this.

[binary_reality]

Another thing I tried to work around this, hoping to get into a different branch of the user flow in the Google Home app:
I went to the Nest website and logged in with my google account. Again it asks if I am an existing Nest user - I answer "no" and ask it to set up a new user.
Even on the web page accepting the terms is not possible. Clicking the button results in an error message:
"Oops! We encountered an error. Please try again."
Tried multiple times. No success.
Is this integration fundamentally broken?

[MplsCustomer]

@binary_reality 

I believe, since you have installed a Nest Hub in the Google Home app, that you therefore actually do have a Nest Account ( which you log into with your Google (gmail) Account, and are a Nest user. I don't know why Google Nest's message doesn't just tell you that you already are a Nest user.

And if you're logging into the home.nest.com website, that only works if you have 1st gen Google Nest cameras and doorbells.

You could also check whether you have the latest version of the Google Home app.

Or you could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[binary_reality]

Thank you I followed your advice - unfortunately no solution from support chat at this point. Phone call did not work for me as it did not recognize my input on the number pad...

[MplsCustomer]

@binary_reality 

When trying to install your battery doorbell in the Google Home app, did you try replying "yes" to the question about whether you have a Nest Account?

Are you in one of the countries Google Nest supports for the battery doorbell (https://support.google.com/store/answer/2462844)?

I don't know why the Contact page wouldn't accept your phone number.

[binary_reality]

Thanks  @MplsCustomer . Yes I am in a supported Country (Germany) and I did try to reply "yes" as you suggest which leads me to the Nest website where I tried to log in with the google account (I am 100% certain there is no legacy Nest account for it). When I then click to create the google account as new user I end up on a page to accept the Terms again. Clicking accept brings up a spinner but does not continue to any other place. For some reason it won't let me accept the terms, neither in the Home app, nor on the Nest website. Any idea why? I checked the G Account infos and age/birthday are entered correctly (this is an adult account).
I also tried to add the camera under 2 different google accounts which worked flawlessly. This leads me to the conclusion that this could be a g-account related issue.

[MplsCustomer]

@binary_reality 

Is the Google Account where it is failing a Google Workspace or G-suite account? Google Nest works only with personal gmail accounts.

(I'm not sure why you say "create the google account as a new user".)

To install an additional device in the Google Home app, you should be able to open the Google Home app, click on the Settings icon, then click on the "+ Add" icon, and then click on "Device" and follow the prompts to add your doorbell (at least in the English version).

On a few posts in this forum, it seems that something has gotten corrupted on a customer's "home/structure", resolved only by something like removing all devices (in your case your Nest Hub), deleting the "home/structure", and then recreating the "home/structure" and reinstalling devices).

You could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[binary_reality]

Regadring the phone number:
My number was accepted and I received a call. I then was asked to press the "1" key to talk to someone - which I did - but it was not recognized by the automated call system and it hung up on me due to my "unresponsiveness"...

[MplsCustomer]

@binary_reality 

It sounds like their automated callback system is currently broken.