09-05-2022 09:01 AM
Hello everyone,
I just moved into a new place and bought this doorbell. I set it up and it worked properly for a few days until I split my wifi. I have changed the wifi back to a single SSID and tried the setup process again (removed device). This time the doorbell is not pulsing blue after I plug it in. I have reset everything and nothing is working. Looking for ideas here now. Any help would be greatly appreciated.
Answered! Go to the Recommended Answer.
09-20-2022 12:40 PM
Hi again after a couple resets over a couple of days its working again
Thanks for all the help
09-05-2022 12:27 PM
Cameras only work on the 2G, not 5G. Try reconnecting the wifi to 2g.
09-09-2022 10:27 AM
When I first set it up I had it on the shared SSID and it worked fine. It isn't even searching for any wifi.
09-09-2022 08:52 AM
Hey there,
I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating, but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
I wanted to remind you of some Important things to know before you factory reset. After you factory reset your camera or doorbell:
Important: Because a factory reset permanently erases the items listed above, we don’t recommend doing it as a troubleshooting step until you’ve tried restarting your camera and other troubleshooting options.
Best regards,
Brad
09-09-2022 10:28 AM
Tried resetting it a couple of time already but come to the same issue.
09-12-2022 08:56 AM
Hi there,
Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.
Best regards,
Brad
09-13-2022 10:51 AM
Hi there,
Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Best regards,
Brad
09-13-2022 01:57 PM
Hey Brad what is my next move then as you have been entirely useless
09-14-2022 08:39 AM - edited 09-14-2022 03:16 PM
I would suggest that you check to see if you're following the correct procedure to Factory Reset your device. You can learn how here. Please let me know if you need further assistance.
Best regards
Brad
09-19-2022 02:58 PM
Hi there,
I want to make sure you're all good — how did the steps go?
Regards,
JT
09-20-2022 12:40 PM
Hi again after a couple resets over a couple of days its working again
Thanks for all the help
09-20-2022 03:57 PM
Hey Ethan11651,
That's good to hear! Let us know if you have any other questions, we're here to help.
I appreciate the help Brad and JT.
Thanks,
Archie
09-23-2022 08:10 PM
Hey there,
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
Thanks,
Archie