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Google nest camera not charging. Plugged in to outlet but doesnt say it is charging.

Mmminmn
Community Member

My google Nest battery is plugged in but doesn't show that it is charging.  Just a month old. 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Mmminmn 

There have been other customer reports on this, including this one from 2 days ago:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nestcam/m-p/236247

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing! I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie