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Google Nest Cam

CheaCr1
Community Member

My Google nest indoor wired 2nd generation cam lost connection after my internet was out for a long period of time during a storm. I don't believe this model comes with a reset button (unless I'm missing something). I've tried different things I've seen online to reset it but nothing has worked. The camera light is still green as if it's working but I have no access to footage through Nest or Google Home. Any suggestions are welcome. Thanks!

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@CheaCr1 

The 2nd gen Nest Cam Indoor is only accessible from the Google Home app. Are you logged into the Google Home app with the same Google (gmail) account and password you used to set up the camera? Do you have more than one Google Nest "home"? Can you find the camera in any of the "rooms" in the Google Home app?  Are you using the same Wi-Fi credentials you used when you set up the camera?  I'm asking because the green light is supposed to indicate everything is working normally: "Your camera is turned on, connected to Wi-Fi, and is processing images in it view."

The factory reset instructions for the 2nd gen Nest Cam Indoor say you do so either by removing the device in the Google Home app or by inserting a paper clip into the reset hole on the bottom of the camera head between the power cord and the camera neck:

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-wired

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing! I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie