01-14-2023 11:40 AM
Hello,
My Google nest doorbell is approximately 2 years old and is now showing signs of peeling / delaminating.
Looking at previous post's this appears to be a recurrent issue for the product. How do I go about contacting somebody to get this issue resolved please?
Thanks!
01-14-2023 02:12 PM
Hi JPFerri,
Yikes! I’m sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?
Looking forward to your response.
Thanks,
JT
01-15-2023 03:18 AM
Lol! "Yikes"... Like Google don't know of this problem. Google know all too well that there is an issue with their 1st Gen Doorbells delaminating. I've been around the merry go around trying to get mine replaced/repaired to no avail. Google should just admit there is a fault and at minimum offer their customers a sizeable discount on a new gen doorbell.
Sorry for venting on your thread! Good luck on getting Google to do something about it.
01-15-2023 04:59 PM
Hey there,
JPFerri, we got the form you've submitted — thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
JR9, I'm sorry to hear about your experience but we want to make this right for you. Please also fill out the form so we can further assist you.
Best,
JT
01-17-2023 05:12 PM
hahahaha! Yikes - classic. Well known issue and now the reps are pretending it is a new thing. why doesn't google stand behind it's products?
01-18-2023 10:08 PM
Hey JR9,
We haven't received your form. Were you able to fill it out? Do you still need help?
Thanks,
JT
01-19-2023 04:32 AM
Hi JT,
Thanks for following up. I have submitted the form.
Thanks
01-22-2023 07:40 PM
Hey there,
Thanks for the update. We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
Best,
JT