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Cameras and Doorbells

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Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

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How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by • Diamond Product Expert
  • 1572 Views
  • 0 replies
  • 0 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 17675 Views
  • 0 replies
  • 7 kudos

Connecting to home cameras on my PC

I have cameras at my office which I can see fine. When I switch in the dropdown menu (switch to home showing my street name) it does not bring anything up. No cameras, nothing to view

JCP1552 by • Community Member
  • 713 Views
  • 2 replies
  • 0 kudos

Second wireless camera in 2 pack would not connect

My second camera in my 2 pack would not connect. I tried for over two hours. I looked to community but didn't find a complete solution. I finally uninstalled the Google Home App. I performed a factory reset on the two wireless cameras by pressing the...

RonD by • Community Member
  • 940 Views
  • 2 replies
  • 0 kudos

Nest Wired Indoor Camera

Purchased a nest wired indoor camera. Live in an apartment complex that requires all devices be whitelisted on spectrum community wifi. This requires the Mac address but looks like the only way to get the Mac address is connecting the device to wifi....

Foxcon123 by • Community Member
  • 627 Views
  • 2 replies
  • 1 kudos

Product never received

Hi! I never received the lost chime connector. I got a response from google that they submitted the request in December 9th but I haven’t received anything yet. Can somebody contact me please,

Cameras won’t work

My cameras worked for a month and now all of a sudden they all say that they’re off-line and I can’t get any video to work. Also I have tried to call Google multiple times and each time I go to select to talk to a person it hangs up on me

Resolved! Nest Doorbell linking to Smartthings

I have a new nest Doorbell battery version that is working on my phone and showing on my smarthub. However I was hoping to link to Smartthings so it would show on my TV. However when I go into Smartthings app to try and link i get a message'can't fin...

Martint999 by • Community Member
  • 4026 Views
  • 4 replies
  • 0 kudos

Outdoor Cam power supply

Hello, I had a power outage and now one of my 5 outdoor cams won't work anymore. I suspect it's the USB power adapter. It's the original outdoor cam, not the newer battery one. How do I get a new power supply? I tried looking online, but only see the...

DarrinM by • Community Member
  • 559 Views
  • 1 replies
  • 0 kudos

Unable to talk through nest cam

I have a Nest doorbell and a Nest Cam (battery) linked to my Nest Hub Max. I hear sound coming back from both of these, but only the doorbell shows a microphone symbol. How do I speak back through the Nest Cam? There must be something in the setup th...

Twentyman by • Community Member
  • 5467 Views
  • 11 replies
  • 5 kudos

Wasserstein anti-theft mount tool

Hi. I need to remove and reinstall my google nest camera (battery) and I cannot find the special tool that came with the kit to secure the cord to the camera. Does anyone know what kind of tool I can use? None of my allen wrenches, star wrenches or p...

Eric by • Community Member
  • 1155 Views
  • 1 replies
  • 1 kudos
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