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Nest Hub does not display the camera when the nest hello doorbell is pressed

KurganQ2
Community Member

I'm having the same issue as below: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Doorbell-wired-Video-doesn-t-show-...

 

I have two nest hubs and a nest mini (which is currently unplugged), neither of the hubs show or announce a doorbell ring.  I CAN say show me the front door and it shows it, but nothing happens when someone rings the bell.  I've reset the hub, made sure announcements are turned on, made sure DO NOT DISTURB is turned off, what else could be the problem?  This is probably a 1st gen? wired Nest Hello.

10 REPLIES 10

KurganQ2
Community Member

Oddly, when my camera went offline the audio notifications worked, as soon as the video was back online nada...no audio or video notifications again!

Brad
Community Specialist
Community Specialist

Hi there, 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. Do you have 'Visitor Announcements' turned on in your settings? That would definitely be the first thing to confirm.

Best regards, 
Brad

KurganQ2
Community Member

Yes this is turned on and there are no "Do not Disturbs" turned on.   The one thing i haven't tried was to remove my camera from my Nest app (account) and re-add it because i think have to remove the Nest from the wall and get the serial number (which i didn't know how to do until i just googled it now: https://support.google.com/googlenest/answer/9252289?hl=en#zippy=%2Cnest-doorbell-wired)

Do you think this will help?

Brad
Community Specialist
Community Specialist

@KurganQ2

 

You could try to factory reset it first if you haven't tried that recently. You can learn how here

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Ebedia
Community Specialist
Community Specialist

Hello everyone,

@KurganQ2 just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate the help, Brad.
 
Thanks,
Emerson

KurganQ2
Community Member

i have not had a chance to factory reset my device as of now because i will lose my footage history, etc, but plan to try this tomorrow.

Ebedia
Community Specialist
Community Specialist

Hi KurganQ2,

Thanks for getting back to us. Hit this link for the steps on how to save and download a clip or you may use your mobile phone's default screen recording app. So that you can save your important recorded videos before resetting your Nest Doorbell.

 

Keep us posted here.

Regards,
Emerson

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

I appreciate the help, Brad and Emerson.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Best,

JT