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Nest Doorbell doesn't chime on iPhone

jacm86
Community Member

Hi there, we used to have an Amazon Ring, and whenever we were out of the house it would have a chime on our phone to let us know that someone had rung the doorbell (e.g. when a parcel was being delivered).  We could then respond.

We moved to the Nest Doorbell, expecting the same behaviour (and who wouldn't tbh, it's a pretty standard use case).  But now all we get is a popup notification (not even a sound).

How can we make our iphone chime whenever someone rings our doorbell (particularly when we are out of the house).  And if it isn't a current feature, what do we have to do to get it on the feature roadmap?  Thanks.

6 REPLIES 6

Gerritanne
Community Member

I fully agree with you. This is the most standard usecase I would expect. A notification isn’t enough, we need to have the chime sound. Dear Google Nest Development team, could you please us know when this feature will come?

The notification that gets generated does actually come with a sound for me, as long as sound is on on your iPhone obviously. But the sound is the regular “reminder” sound.  It would be so much better if the chime sound could be used for this, so you know directly someone has rung the doorbell without even picking your phone….

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thank you so much for bringing this up to my attention! I like that idea, and I could see how it could be helpful. I will go ahead and submit this feedback forward for you. Thank you for all of your patience.

 

Please let me know if you need further assistance on this issue.

Best Regards,

Brad.

Gerritanne
Community Member

Hi Brad,

 

Thanks so much for your quick reply. With forwarding you mean forwarding this to the Nest software development team? If so, it would be great to get an update if and when this feature will become available 🙂 additionally, is there some feature release portal where new features are announced. If so, happy to receive the url.

 

Thanks,

Gerrit

Brad
Community Specialist
Community Specialist

Hey folks.

 

Of course with you posting your feature requests here on the forums is indeed, one way to submit your feedback which is reviewed. However, if you would like to provide direct feedback besides what I have provided on this issue to move it forward, you can submit it via the apps as well. Please feel free to submit your feedback to us. I've put instructions for feedback below.

 

  • Open the Google Home app

Google Home app

  • At the top right, tap your account.
  • Tap Feedback 

and then

  • tap the type of device you'd like to submit feedback for.
  • To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  • In the feedback summary, write a brief description of your issue.
  • Be sure to check the box for Screenshot and System logs.
  • To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best regards,

Brad.

jcm2
Community Member

Hi Brad, yes many thanks!  Just to echo Gerrit's question, does this mean that you are going to share with the Nest Dev team?  And how often do you get a response/action?

In case it is helpful, my wife is so passionate about this that she actually wants me to move back to Amazon (they do have a really nice chime sound that you can't miss)...  Please help as I am not really keen to move back!  I am that there must be other customers who feel the same way...