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Nest Doorbell notification issues

Matt1979
Community Member

We have a Google Nest Doorbell (battery), Nest Hub display, Sonos One and JBL Link View all on our Google Home app. Each day the doorbell will not give notification on any of the devices unless I unplug and replug in the JBL Link View. Once it has reset the doorbell notifications work on all of the devices.

I have done factory resets on bother the doorbell and the JBL and the issue is still there... Any ideas?

7 REPLIES 7

Brad
Community Specialist
Community Specialist

@Matt1979

 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. It sounds like it is not a compatible set up for notifications regarding your Nest doorbell. I would suggest only using the Nest Hub display as your source, as it should function the same without the difficulties you face now. Contacting the manufacturer of your other devices may be helpful for you. 

Best regards, 
Brad

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Checking back in should you still have further questions here. Let us know by replying to this thread.

 

Thanks for your help here, Brad.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

 

Best, 
JT

Matt1979
Community Member

Hi JT,

Sorry for the late response. I have contacted Harmon (JBL) and they are looking into the issue. I will update the community once I have their solution or otherwise.

Thanks,
Matt

janthadeus
Community Specialist
Community Specialist

Hi Matt1979,

 

Cool, sounds like a plan! Keep us posted.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,


Checking back in — how's it going with your Nest doorbell? Still need our help?

 

Thanks

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Best,

JT