cancel
Showing results for 
Search instead for 
Did you mean: 

Nest Doorbell - there was a problem connecting to the camera stream

NordikMom12
Community Member

In the Google Home App for iOS and the Nest app , I am able to view live activity, but if I pull up full history and try to open a clip I get the message “there was a problem connecting to the camera stream” Do I have to subscribe to nest aware to see the clips?

12 REPLIES 12

lioreldad
Community Member

I'm having the same problem too. 

VSinTPA
Community Member

I also have this problem.

Abrizzolara
Community Member

I am also having the same problem

VSinTPA
Community Member

I am also having this issue. 

Alexa
Community Member

I am having this issue too. From what I have found so far, it appears to be an issue with cloud services. The videos are being uploaded, but not processed. In other words, the cameras are doing their job, but nest isn’t.

At least we know it isn’t user error. LOL Hopefully they can get the bug fixed.

lioreldad
Community Member

It looks like you need a Nest Aware subscription. My device works now and I have all the features available.

Of course you have to pay to see clips. Nothing is complimentary. Thank you for your response. 

Kalla
Community Specialist
Community Specialist

Hey there, folks.

 

I am glad to hear that you are interested in subscribing to Nest Aware! If you have any of our Cameras or Doorbells, I would definitely suggest you get a Nest Aware subscription! I'd love to provide you with some helpful links explaining what it's all about.

 

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

 

Please let me know if you need further assistance.

Best Regards,

Brad.

Maxxim00
Community Member

In the past the image was available with no subscription, and the clips required a subscription. Are you saying now both require a subscription?

Maxxim00
Community Member

I am having this issue too and never got a response that helped fix it. 

Gazza09
Community Member

Having the same issues and I have a nest aware subscription.