i read on different forums that many people face this issue with lenovo smart displays or smart clocks:
when the doorbell shimes, there's a notification on the smartclock but no video feed. Instead it shows an error message saying "camera feed is not available".
All my devices and software are up to date, so is it just a lack of support for Lenovo devices? When can we expect to have those supported?
The smart clock does not do video. To do what you want, you will need the Nest Hub. It's larger than the smart clock, and you loose a charging port for your phone. The hub uses gestures for snooze as opposed to taping the top of the clock. The hubs are currently on sale for slightly more than the smart clock.
I am facing a similar issue, although the video feed is just unreliable. Sometimes the chime rings and the video shows, other times I just get the chime and no video. Asking for the video works perfectly though.
So I would say above post that the Smart Clock does not support video is not accurate, as it _does_ work many times and can clearly do when asked.
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Can you check and make sure that your smart clocks firmware is updated all the way? Same with your Nest Hello doorbell. Restart both, and then try again.
Please let me know if you need further assistance.
As far as I'm aware both my Nest Hello and Lenovo Smart clock update automatically, so I don't really have control over it. They're both connected to the internet though, so they should be on latest.
Thanks for sharing your feedback and I understand how frustrating this has been. Our team will need to gather additional information from each of you to check what's happening with your devices so we ask that you reach out to support using that form so we can get your case escalated. Someone from our team will be in touch with you soon once you've done so to work on appropriate next steps,