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Nest Doorbell video not showing on Lenovo smart clock Gen 2

Yanns
Community Member

Hi,

i read on different forums that many people face this issue with lenovo smart displays or smart clocks:

when the doorbell shimes, there's a notification on the smartclock but no video feed. Instead it shows an error message saying "camera feed is not available".

All my devices and software are up to date, so is it just a lack of support for Lenovo devices? When can we expect to have those supported?

Thanks

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8 REPLIES 8

kiltguy2112
Silver Product Expert
Silver Product Expert

The smart clock does not do video. To do what you want, you will need the Nest Hub. It's larger than the smart clock, and you loose a charging port for your phone. The hub uses gestures for snooze as opposed to taping the top of the clock. The hubs are currently on sale for slightly more than the smart clock.

bcorijn
Community Member

I am facing a similar issue, although the video feed is just unreliable. Sometimes the chime rings and the video shows, other times I just get the chime and no video. Asking for the video works perfectly though. 

So I would say above post that the Smart Clock does not support video is not accurate, as it _does_ work many times and can clearly do when asked. 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Can you check and make sure that your smart clocks firmware is updated all the way? Same with your Nest Hello doorbell. Restart both, and then try again. 

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

bcorijn
Community Member

Hey Brad,

As far as I'm aware both my Nest Hello and Lenovo Smart clock update automatically, so I don't really have control over it. They're both connected to the internet though, so they should be on latest.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

Yanns
Community Member

Hi,

And thanks all for the feedback. @bcorijn indeed that's what I read on multiple forums, and @Brad no change after rebooting, all devices are up to date.

Brad
Community Specialist
Community Specialist

Hey folks, 

 

Thanks for sharing your feedback and I understand how frustrating this has been. Our team will need to gather additional information from each of you to check what's happening with your devices so we ask that you reach out to support using that form so we can get your case escalated. Someone from our team will be in touch with you soon once you've done so to work on appropriate next steps, 

 

Best Regards, 

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.