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Nest Doorbell wired 2nd gen

F1C0MATTER
Community Member

Hello, 

I have a nest wifi pro 6e system and since the latest update to my network. My nest doorbell 2nd gen wired doorbell cannot be set up and when I try to set it up, it shows up as "Google Wifi" and then tells me it isn't compatible with a 6E network. And this includes telling the app that it is a doorbell and scanning the QR code. 

Anyone have this issue? 

Information on this would be helpful!

3 REPLIES 3

EdmondB
Community Specialist
Community Specialist

Hello F1C0MATTER,

 

Thanks for posting here in the community, and I'm sorry to hear about your experience with your Nest Doorbell. Let's see what's going on. Have you tried factory resetting your Nest Doorbell? Check out this link on how to factory reset your Nest Doorbell.

 

Let me know if that works.

 

Thanks,

EdmondB

EmersonB
Community Specialist
Community Specialist

Hello everyone,

@F1C0MATTER, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information we're asking above. Also, were you able to read the information and check the link that EdmondB has shared? In case you have an update, you know where to find us.

I appreciate the help, EdmondB.

Regards,
Emerson

EmersonB
Community Specialist
Community Specialist

Hi F1C0MATTER,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson