I set up my new nest indoor wired camera yesterday and saw several videos in the app. Now this morning all those videos are gone (not showing up in the app) and during the night I received notification notification of 3 videos, So I went and open the app and there was no video history at all. I understand that with this camera I get 3 hours of video without a subscription. I tested the camera by walking by it this morning and it worked and this mornings test video is showing on the app but not any videos from yesterday/last night. Why can't I see yesterday's videos?
If if recall, the three hours means three hours real time - meaning wall clock time. Not three hours of recorded video. As such, only the last three wall clock hours is in history at any given time.
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Thanks for posting here in the Google Nest Community.
We apologize if this thread was closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.
Without the Nest Aware subscription, you only have access to 3 hours of event video history, which means that after the Google Nest Camera captures an event, it will be deleted after 3 hours. Check out this link to learn more about the Nest Aware subscription.
Let me know if you have more questions.
@Jlawler08, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to read the information and check the link that EdmondB has shared? In case you have an update, you know where to find us.
I appreciate the help, EdmondB.