Videos missing on the app

[Lflanders]

I set up my new nest indoor wired camera yesterday and saw several videos in the app.   Now this morning all those videos are gone (not showing up in the app) and during the night I received notification notification of 3 videos,  So I went and open the app and there was no video history at all.   I understand that with this camera I get 3 hours of video without a subscription.  I tested the camera by walking by it this morning and it worked and this mornings test video is showing on the app but not any videos from yesterday/last night.  Why can't I see yesterday's videos?

[firmwaredev]

If if recall, the three hours means three hours real time - meaning wall clock time.  Not three hours of recorded video.    As such, only the last three wall clock hours is in history at any given time. 

[Lflanders]

That makes sense, thank you. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Hendo9]

I am having similar issues. I am not able to see past videos even with Nest Aware

[Brad]

@Hendo9

Have you tried to Restart your device? Or Factory Reset it?

Best regards,

Brad.

[Hendo9]

No. All I did was update the Nest Aware. I couldn’t find any Google info to retrieve my stuff via the cloud if that’s where it’s gone?

[Brad]

@Hendo9

Have you migrated your account from Nest to Google Home yet? If you are still in the Nest app, I would check out the web app for Nest. You can find it here. Please let me know if that works or not for you!

Best regards,

Brad.

[Willybear]

same problem for me Brad, can’t see past Videos . I  have Nest Aware Subscription. 
Restart what Devise, I Pad or I Phone. 🤷‍♀️

[GarrettDS]

Hey there, 
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 
Garrett DS
 

[Jlawler08]

Did anyome. Actually get helped why is the question being locked? 

[EdmondB]

Hello Jlawler08,
 
Thanks for posting here in the Google Nest Community.

We apologize if this thread was closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Without the Nest Aware subscription, you only have access to 3 hours of event video history, which means that after the Google Nest Camera captures an event, it will be deleted after 3 hours. Check out this link to learn more about the Nest Aware subscription.
 
Let me know if you have more questions.
 

Thanks,
Edmond

[EmersonB]

Hello everyone,

@Jlawler08, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to read the information and check the link that EdmondB has shared? In case you have an update, you know where to find us.

I appreciate the help, EdmondB.

Regards,
Emerson

[EmersonB]

Hi Jlawler08,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson