05-14-2022 09:11 PM
Doorbell was working great until I changed my router because our neighbours router had a stronger signal and our computers kept flopping over to their's (they are related) since then I can't reconnect the doorbell?
I have reset the router, doorbell, all the Google devices, phone and app. It gets to the connecting to an assisting device and then something goes wrong and it fails, any ideas would be appreciated
Answered! Go to the Recommended Answer.
05-15-2022 11:56 AM
How close together are your phone, doorbell and router? For setup, it's best to move them close together.
I'd recommend following the steps in the troubleshooter if you're still experiencing issues.
05-15-2022 11:56 AM
How close together are your phone, doorbell and router? For setup, it's best to move them close together.
I'd recommend following the steps in the troubleshooter if you're still experiencing issues.
05-16-2022 11:47 PM
I did a full reset several times and eventually it worked, still having issues with the actual video and responding but I think this latest issue relates to the user and app settings 🙂
thanks for your response
05-20-2022 12:29 PM
Glad to hear that!