Nest Doorbell won’t factory reset

[Grovernk]

Nest Doorbell recently stopped connecting to WiFi. I tried doing the reset but they didn’t solve the issue.

when i tried to do a factory reset by pushing the reset button and the chime button at same time it doesn’t work.  I just get the white light going on and off not the other indicators.

this product isn’t even a year old, super disappointed 

any ideas?

[Rubes]

What you’ve described is the reset procedure for the wired doorbell. If that’s what you have and it’s not working, best option is to contact support.

However if you’re using the battery version, the steps are slightly different:

1. Locate the reset pin hole on the upper-back of the doorbell.
2. Insert and hold the pin (use a paperclip):

• At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
• At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.

Release the button. Your doorbell will restore to its factory settings.

[AJP]

Thank you so much. These tips worked. Appreciate it 

[mojjow]

@Rubes I have the Nest Doorbell (battery) and the factory reset steps are not working for me.  When I use the paper clip to press the reset button a green light comes on after 5 seconds.  I continue to hold for the full 10+ seconds and the yellow light never comes on.  I have tried this multiple times with the device plugged in and not plugged in and I always get the same result, green light only after about 5 second.

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. 

Best Regards,

Brad

Thank you for your help, @Rubes!

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

Best regards,

Brad

[Brad]

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Brad