Nest Hello Peeling

[Honey1]

I'm pretty disappointed in this doorbell. I had noticed it peeling a while back but it wasn't that bad and it's not something you look at all the time with it being your own doorbell. I recently noticed it had gotten really bad, it looks like i's sheading skin like a snake. 

I though i'd contact support to get it sorted, no help there as I hadn't realised the warranty ran out 2 months ago. Just a flat out refusal to help or any soloutions to help with the matter. Left me with a bit of a sour taste in my mouth with Google products, the Nest is next to unusable and th speed to load up just isn't what it used to be. Along with the other cameras, subscription and Nest Hubs i'm considering cancelling it all and leave it behind.

Anybody else had any solutions to the peeling?

Thanks!

[MplsCustomer]

@Honey1 

There is no resolution. You can purchase a silicone case--like we and other customers have done--to cover up the peeling.

With your post, there are now 275 threads about "peeling" Google Nest Hello Doorbells in this forum and another 21 threads about "delaminating" Google Nest Hello Doorbells. One of our Nest Hello doorbells--20 months old--is peeling. That Nest Hello and another one of ours also won't ring the internal chime anymore due to a failing internal battery (another defect with hundreds of posts here in this forum). It certainly seems both are clearly known defects. Yet in spite of all these reports Google Nest says they "cannot" replace them if they are more than one year old. "Cannot"??  It seems rather they will not do anything.

In previous posts, I've suggested that customers with Nest Hello doorbells that are peeling--or failing to chime due to a failing internal battery--be given a discount on a new, RE-DESIGNED Google Nest Hello Doorbell (NOT the new battery doorbell) that has a user-replaceable internal battery obtainable from Google Nest and that corrects the susceptibility to peeling. So far, no one from Google Nest has responded.

[Brad]

@Honey1

I am so sorry to hear that your Nest Hello doorbell is peeling! I can imagine this hasn't been a fun experience. I would love to look into this for you, but I would like to know first if you happen to know when you purchased your device? 

Best regards,

Brad

[Honey1]

Hi @Brad I purchased it 23rd March 2020. 

[Brad]

@Honey1

I am afraid that your device looks to be Out of Warranty. This means that unfortunately, Support wouldn't be able to process a Replacement for you. I would suggest looking into some protective silicone sleeves that are sold at some retailers. One of them that I have heard good things about is found on Amazon, but can be found via this link. 

If you have further questions about this inquiry, please reach out to Support. 

Best regards,

Brad

[aatienza]

Hey Honey1,

Appreciate the help, Brad.

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

[aatienza]

Hey Honey1,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

[Honey1]

Yep, which I was informed of and also said in my initial post. It's just quite disgraceful how such a widespread issue is being handled by Google. I shouldn't have to be buying a "protective" cover with for product that was designed for 24/7 outdoor use. With that my Nest Aware is not being reniewed and I will be replacing this doorbell at some point. 

Thanks

[Brad]

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app

• At the top right, tap your account.
• Tap Feedback 

• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best regards,

Brad