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Nest Doorbell

Itorres
Community Member

My nest doorbell is hooked up to the charger and is not charging at all.

5 REPLIES 5

EmptyNester
Silver Product Expert
Silver Product Expert

About how old is it?

This was taken care of and a replacement is being sent but it’s being sent to the wrong address! 

EmptyNester
Silver Product Expert
Silver Product Expert

Were you able to contact google to get the address corrected?

Itorres
Community Member

Yes but haven’t received the replacement yet.

cifuentesj
Community Specialist
Community Specialist

Hi @Itorres,

 

Thank you for your timely post and the comprehensive information you've provided.

I’m sorry to hear that you’re running into some issues with your Nest doorbell not charging at all, as well as with your claimed replacement. Don’t worry. I’m here to help you find a solution together.

To help me assist you better, could you please provide the following information:

  • May I know what the model of your Google Nest doorbell is?
  • Can you share the case number associated with your replacement request?
  • How long ago did you file the replacement claim?

Thank you for your attention. I look forward to your response.

 

Sincerely,

Jeremy