Nest Doorbell

[MikeDublin]

I can’t remove the doorbell to get the QR code. I have original box with serial number.

i read you can use the serial number to set up in app but there are more than 6 digits/letters.

can Google provide the 6 digits required based on the serial number?

[MplsCustomer · Accepted solution]

@MikeDublin 

Unfortunately, you need the QR code or the 6-character setup code to reinstall Google Nest cameras and doorbells. If you are reinstalling, you'll probably need to perform a factory reset, which also requires removing the doorbell

You can see how the 1st gen doorbell is dismounted starting at about 6:10 in the video here:

https://support.google.com/googlenest/answer/9247327

You can see the same for the 2nd gen doorbell starting at about 8:05 in the video here:

https://support.google.com/googlenest/answer/12570869

You can find factory reset instructions here:

https://support.google.com/googlenest/answer/9252162