06-05-2024 07:50 PM
Our Nest doorbell has been installed for 3 years. The front doorbell just quit chiming and notifying us through the app. It is recording, showing activity.
Our backdoor nest doorbell works fine.
Any suggestions?
06-06-2024 11:21 AM
Which doorbell do you actually have? Your post says "Nest Doorbell (wired Gen 2)" and "Nest app (iOS)", but the 2nd gen Google Nest doorbell has only been available since October 2022 and can only be installed in the Google Home app.
If you actually have a 1st gen Google Nest Hello Doorbell, which is installed in the Google Nest app, it might be that your doorbell's internal battery (yes, it has one) has failed. This causes the doorbell to go offline for a minute whenever the doorbell button is pressed, which also means it doesn't ring the internal chime or send a notification.
This has now happened to all three of our Google Nest Hello Doorbells, and has affected hundreds of other customers (https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...). Since Google Nest does not replace such doorbells if they are past the one-year warranty, we've turned off the "Indoor chime" option. This prevents the doorbell from going offline, since the purpose of the internal battery is to provide power for the doorbell during the instant when the doorbell button is pressed and power is diverted to the doorbell chime. We instead turned on the "Visitor announcements" option (https://support.google.com/googlenest/answer/7672451) in order to get notifications instead on our Nest Hubs and Nest Mini.
Some customers have opted to replace the internal battery, but this involves tearing apart your doorbell, and it doesn't always work:
https://www.ifixit.com/Guide/Nest+Hello+Battery+Replacement/131729