I purchased and first installed the Nest Doorbell (wired gen 2) about three weeks ago. We had some initial problems due to not being able to find our transformer at first and then realizing that we needed a different one. We were able to get that switched out and confirmed voltages with a multimeter. We never were able to get the chime Puck to work, but we were eventually able to get the doorbell connected to the Google Home app. Everything was working just fine for about 40 minutes then the device showed up as offline and the status light started switching between white and green. We then tried consulting the forums and nest help webpages to try and conduct a factory reset. This did not work so we contacted nest support via phone they walked us through the same steps with still no result so they decided to just replace the unit.
Upon receiving the second unit and writing it, the status light kept pulsing white which indicates booting. This went on for hours and after contacting support again we tried doing a factory reset but nothing appeared to happen. We then decided to let it be, and when we looked the next day the light was pulsing blue. We were then and to get it set up, but again it only lasted around 40 minutes before it started switching between white and green again. We have the best pro WiFi mesh system and when I looked at the devices I saw they the doorbell was still on our Wi-Fi but with a week signal. We then tried moving one of our pods closer to no avail. The doorbell no longer shows as being connected to our Wi-Fi. We have tried doing a factory reset again and nothing happens (even after waiting a day). Nest support wants to again replace the device. I really doubt that will fix anything as it's unlikely to have two bad units in a row. Is there anything else to try before replacing the unit again? If there isn't and the third unit also doesn't work I will likely have to try a completely different product.
We have a nest camera mounted outside of our garage (further from any pods then the doorbell) that has been working great. I have also used the WiFi analyzer app on my phone right next to the doorbell and it indicated that the signal is turkey time on both 2.4ghz and 5ghz. I don't know what to do anymore and any help would be greatly appreciated.
