Nest (Google) Wireless Doorbell alerts on my iPhone but will not make an audible notification

[rwbragdon]

I have a relatively new Nest doorbell (battery) that I purchased and installed in August 2022. When the doorbell is rung, it visually alerts on my iPhone but will not make an audible notification. My audio is up and my notifications are on, but there must be something I'm doing wrong in the settings of the Google Home app. It defeats the purpose of having it since I miss everyone who comes to the door. What am I doing wrong?

[MplsCustomer]

@rwbragdon 

In my experience, sound for notifications for the newer cameras and doorbells that are controlled in the Google Home app are controlled by standard iOS notification settings on our iPhones, under Settings | Notifications | Google Home:

[rwbragdon]

Thanks, but that’s still not it. Already had all those things enabled in my iOS settings. Google really has taken a major step backwards with its Google Home app. The Nest app was, and remains, significantly better.

[Brad]

Hey there,

Sorry to hear you aren't too happy with some of the current features, with alerts. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here. Please let me know if you still need help. 

Best regards,
Brad

[AbigailF]

Hi rwbragdon,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Thanks, 
Abi

[AbigailF]

Hey rwbragdon,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Abi