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Nest legacy products will no longer connect to wifi

Wee
Community Member

A few days ago my Nest legacy products like Nest Hello, Nest Cam IQ and Nest Connect will no longer connect to wifi after being connected to wifi for 5+ years. 

 

I've tried resetting Nest app, deleting and resetting up the products. 

 

The app fails every time to connect the devices to wifi or it sets them up and then about 5 min after connection they show up in the Nest app and Home app as "not connected"

 

I'm running 3 Google Wifi routers all hard wired to ATT Fiber and pulling 800mbps up & down. 

 

Why does Google constantly break things with firmware and software updates. 

4 REPLIES 4

EmptyNester
Silver Product Expert
Silver Product Expert

This is something that I'm pretty sure you need to speak with a Google Nest Tech on the phone.  Here is the link to open and support ticket and there will be an option to start a phone call.  I believe they are there 24/7.

https://support.google.com/googlenest/gethelp

Good luck and please return here and let us know how this turned out.  It might help other folks running into the same or similar problem

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Thank you for your help, @EmptyNester.

 

Please let us know if you have any further questions or concerns. 

 

Best regards, 

Brad

AbigailF
Community Specialist
Community Specialist

Hey folks,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Thanks, 
Abi

AbigailF
Community Specialist
Community Specialist

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Cheers,
Abi