12-18-2022 04:33 PM
A few days ago my Nest legacy products like Nest Hello, Nest Cam IQ and Nest Connect will no longer connect to wifi after being connected to wifi for 5+ years.
I've tried resetting Nest app, deleting and resetting up the products.
The app fails every time to connect the devices to wifi or it sets them up and then about 5 min after connection they show up in the Nest app and Home app as "not connected"
I'm running 3 Google Wifi routers all hard wired to ATT Fiber and pulling 800mbps up & down.
Why does Google constantly break things with firmware and software updates.
12-18-2022 04:58 PM
This is something that I'm pretty sure you need to speak with a Google Nest Tech on the phone. Here is the link to open and support ticket and there will be an option to start a phone call. I believe they are there 24/7.
https://support.google.com/googlenest/gethelp
Good luck and please return here and let us know how this turned out. It might help other folks running into the same or similar problem
12-22-2022 10:19 AM
Hi there,
Just checking in to see how the conversation is going. Thank you for your help, @EmptyNester.
Please let us know if you have any further questions or concerns.
Best regards,
Brad
12-28-2022 07:49 PM
Hey folks,
Checking back in should you still have some questions here. Let us know by replying to this thread.
Thanks,
Abi
12-31-2022 09:17 PM
Hi everyone,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Cheers,
Abi