Nest Hello Battery won’t connect to assisting device

[AJR20]

Hello. 
i just upgraded my Wifi, and went to connect my old nest hello wired but it wouldn’t connect to an assisting nest product, which would be my thermostat. After trying a bunch of times, I assumed the doorbell was the issue as I tried playing around with the internet settings but nothing worked. So I went out and bought a new nest doorbell battery. The same thing is happening with the Google home app and the new doorbell. I can’t get past the step “connecting to assisting nest product “ or something like that. The error code I was getting was NC016 with the old doorbell and the home app doesn’t give an error code. 

For reference, all my other nest products, including the thermostat, are connected to my Wifi just fine. I am at a loss now, and nothing seems to help. 

Any help would be appreciated!

[MplsCustomer]

Google Nest should really provide some documentation on how an "assisting device" works and how to bypass it if necessary. In the past, you configured the WiFi connection for a new Google Nest camera or doorbell manually. Now it happens when the new camera or doorbell somehow gets the WiFi information from an "assisting device". But if this doesn't work for some unknown reason, the customer is stuck.

[TimStan]

I am having the same problem.  New battery nest camera but when trying to setup in google home it cant connect to another nest product (its asking me to press button on and move close to my nest protect). But it wont connect. Tried many many times, everything is on the same wifi etc.  But it doesn't work!

[AJR20 · Accepted solution]

Hey, sorry to hear you’re having problems. The way I got the doorbell to work was actually creating a new home. When you create a new home and connect the doorbell first, it passes the step on connecting to an assisting device (which is quite obviously totally unnecessary in the first place). Then I removed my old devices and deleted my old home. It works now. But now my thermostat won’t connect (UGGGHHH). Hope that helps!

[Brad]

Hey folks,

Just checking in to see if you guys still need help with this issue? I can see that a solution was found, I am sorry that you had to go through that process to get it working. But I am relieved to know that you were able to get it added. I will collect this information and make sure it is sent to the correct team. Hopefully this issue will be addressed or fixed asap. Please let me know if you need further assistance.

Best Regards,

Brad.

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS