Nest Hello Doorbell Cracking and Peeling

[johnnavarrajr]

I've had my Nest Hello doorbell for a few years, and its peeling and cracking. I'm also unable to speak to the person ringing the doorbell using the mic/speaker. I've read throughout the forums that this is a common issue amongst owners of the Hello doorbell. How do I get a replacement for my product that has an obvious design flaw? 

[David_K]

Google typically doesn't offer a replacement if it's no longer under warranty, unfortunately. That said, you're welcome to contact the contact the Google Nest support team who can check your warranty status and confirm.

1. Select "Doorbell", type a brief description of the issue, then click "Next".
2. Click "Other", then click "Next step" until you see the contact options.
3. Choose to get a call or call or chat with the team as available in your country.

[MplsCustomer]

@johnnavarrajr 

We bought silicone skins on Amazon to cover the peeling shards on two of our Nest Hello doorbells, because Google Nest says they "cannot" replace peeling doorbells that are older than the 1-year warranty. All 3 of our Nest Hellos also go offline for a minute whenever the doorbell button is pressed (due to failure of the internal battery: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...) unless the "Indoor chime" option is turned off. So we rely instead on the "Visitor announcements" option to get announcements on our Nest Hubs and Nest Mini.

[janthadeus]

Hi folks,
 

Checking in — were you able to speak to our support team as shared by davidking? If so, how did it go? Let me know if you need anything else.
 

I appreciate the help here, davidking and MplsCustomer!
 

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[janthadeus]

Hello johnnavarrajr,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

JT