Nest Hello Doorbell face peeling

[Keitso]

I am likewise experiencing the peeling of the face of the Nest Hello.  At first I thought it was a protective film that was not removed upon installation.  Upon further investigation, I found out that it was the actual front of the Nest Hello.  Now this doorbell is installed in a north facing porch, and never sees direct sunlight.  As i know this is not a rare occurrence, this is a defect in the manufacturing of the product.  As it is the first thing you see upon coming to my front door. it would be nice to have a product that doesn't look like it was found in a dumpster.  

So what is Google doing about this issue?  I've seen a YouTube video where replacements are being provided, and others where people have gone round and round with Google to get this same issue corrected.  So what do I need to do?

Model	Nest Doorbell (wired)
Serial no.	19AA01AE031806LL
Software	4110054

Keith.

[janthadeus]

Hi Keitso,

Thanks for reaching out. I'm sorry to hear that and for the delayed response. Thanks for sharing your thoughts about this. Let's check this out — could you please fill out this form so we could further investigate?

Looking forward to your response.

Thanks,

JT

[Carreaub]

My Nest Hello is also peeling on the face. It looks awful and people comment all the time. I can’t believe I paid so much for this, and now this happened. I see many people have gotten theirs replaced as this is rare. Seems fairly common by all the posts I’ve seen. 

[janthadeus]

Hi Carreaub,

I'm sorry to hear about your experience but we want to make this right for you. Please also fill out the form so we can further assist you.

Regards,

JT

[janthadeus]

Hi folks,

We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

JT

[janthadeus]

Hi folks,

We've received your form — thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

@Keitso, please remove your camera information (camera model, serial number and software version) for your security and privacy.

Best regards,

JT