Cameras and Doorbells

Need help with setup? Troubleshoot common Nest camera or doorbell problems

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

Hello Doorbell peeling

Hi,My doorbell camera is peeling/cracking. At first I thought it was a protective film but it seems to be the actual faceplate. Can anyone please provide some advice/support?Thanks

Nest doorbell event triggered by shadow of vehicles

Hi Nest Team,I wanted to let you know about an issue I have with my Nest doorbell.I have a zone setup so I only get notifications about people and vehicles once they're on my driveway/lawn. I've noticed however that when large trucks drive by, the sh...

Resolved! Needed to change routers and SSID's and now my Nest doorbell and camera won't connect?

I had both my Nest Doorbell (battery) and Nest Cam with floodlight installed and set up on 2.4GHz. wifi. Now I need to change to a different router that also has a different SSID. So I've removed both as installed devices using the Google Home app, w...

1 second videos, all night long

I have an indoor cam in my living room and every morning there about 3 Dozen notifications of motion in that room. They are all 1 (one) second long. There is never anything moving in the room.I have tried everything I can think of to the room to fix ...

Recording/motion detection gaps

There need to be controls for pre- and post- recording. I understand the doorbell will only record when motion is detected for battery saving, but it's faulty and these controls could compensate for that. For instance, my nosey neighbor approaches an...

Camera not showing up in app

I changed routers, deleted all the cameras from the old router and one camera is saying it’s attached to another account and I need to remove it before adding it. I switch to the old router and it doesn’t even show up on the app any longer, it’s comp...

Connecting existing doorbell and cameras to google home

I had to reset my iPhone and lost my three cameras and wired doorbell on the app. How do I restore them? They are all operating but I cannot bring them to the google home app and cannot see them on my iPhone.

Resolved! Google floodlight camera not on invited members Google Home app

The Google/Nest flood light camera shows up on my Google Home app but doesn't show up on my wife's Google Home app. Our other devices, doorbell, thermostat, and door lock are there but not the flood light camera. How do I get her connected?

got new modem/router and only 2 of 3 nest cams will connect

one outdoor nest cam simply cannot connect to our wifi when the other two cams do. even bought a new cam and same problem. please help!

Clock Time Display

There is a clock/time display at the top of my camera's live feed screen when I turn my phone sideways to enlarge the screen. How do I remove that or at least move it to a different location on the screen?? Being right at the top, it covers up import...

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Need help with setup? Troubleshoot common Nest camera or doorbell problems

Hello Doorbell peeling

Nest doorbell event triggered by shadow of vehicles

Resolved! Needed to change routers and SSID's and now my Nest doorbell and camera won't connect?

1 second videos, all night long

Recording/motion detection gaps

Camera not showing up in app

Connecting existing doorbell and cameras to google home

Resolved! Google floodlight camera not on invited members Google Home app

got new modem/router and only 2 of 3 nest cams will connect

Clock Time Display

Connect to New WiFi network without 6 digit code o...

Problems connecting to camera

Nest Doorbell + Google Home + Samsung Q800D Soundb...

Nest Doorbell (wired) Gen 2 won't factory

Pink hue on image

Android Camera ALERT - changing the default sound

No nest doorbell notifications

Google Nest Camera has died

unable to share not recognizing password

Help with setup