Nest Hello Doorbell is delaminating and peeling apart.

[pcsjimmy]

Nest Hello Doorbell is delaminating and peeling apart.  It’s installed completely out of the weather and away from direct sunlight inside my covered lanai.  I have numerous cameras and none of them have this issue - and they are exposed to the weather.  Should this happen?  Am I going to have to replace this every couple of years?

[EmersonB]

Hello pcsjimmy,
 

I'm sorry to hear about your experience on your Nest Doorbell. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Emerson

[pcsjimmy]

Form completed as you requested.

[EmersonB]

Hi pcsjimmy,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Regards,
Emerson

[pcsjimmy]

Why would you close this thread before a solution or lack thereof?  Isn’t part of the reason why the community exists is for other consumers with same issue to see the results, comments, suggestions, etc?

[janthadeus]

Hey there,
 

I’ve checked your case and it looks like our team has processed your request. Please check your inbox, spam and trash mail for more information about it. Let me know if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant, and this includes closing threads after a period of inactivity or once a solution is reached. 
 

Thanks for your help here, Emerson!

Best,

JT