Nest Hello Doorbell peeling

[JohnF]

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Original poster: Jeff N 6421 

I've seen  a lot of posts where the front fascia has started to peel. I understand that it doesn't affect functionality but it's getting worst and worst and it may jeopardize it's waterproof ability. It seems to be a hardware defect as it's happened to a lot of devices. Was wondering if someone would be able to help me resolve the issue even if device is out of warranty?

[JohnF]

Hi there, Jeff N 6421.

I am terribly sorry to hear that your Nest Hello Doorbell has been cracking and peeling! I can imagine this has been a very frustrating experience for you. However, I would love to look into this further for you!

 

I will be reaching out to your email on file to collect some information. Please look out for my email and respond with the requested information as soon as you can. Thank you for your patience!

Here is your Case Number: 1-9867000031533

 

-from Brad C. (Community Specialist)

[Mjfer323]

I have the same issue with my doorbell. I have had this item for 1 year bday 4 months and because it’s passed the year mark google refuses to replace or repair the doorbell. For how much this item costs and for it being an item that stays out in the elements I would expect it to last longer than a 1 year and 4 months. Guess I’ll be getting rid of this doorbell and the money they get for best aware!