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Nest Hello Doorbell wired does not chime in the house

Jam95
Community Member

New Nest Hello (wired) doorbell activates chime inside the house only if it is NOT added to the Nest app.  As soon as I add it to the Nest app the interior (mechanical) chime does not work or gives a faint thud instead of the 2-chime.  The app has the indoor chime  “on” in settings.  Only one use of app (iOS) iPhone.  I delete the doorbell from the app without changing anything else and the doorbell chimes correctly.  Please advise.

1 ACCEPTED SOLUTION

Hey Jam95 - I just spent a frustrating hour+ with google support but I got it working again. There are 2 things that I did and I am not sure which fixed it. So here is the easy one first.

1 - open the app, go to camera settings, scroll down to “chime duration”. While this is for the electronic chime, turn it on. Try your doorbell. If it works, turn it off and try it again. Note: I did play with extending the duration and turning it back to 1 sec, but it worked at all settings and once I turned it back off.
2 - remove the chime connector. Rewire your chime back to its original state. Test the door bell. It should work. Reconnect the chime connector.

I did #1 when my chime connector was removed and then reconnected the chime connector and it worked (with chime duration on or off). So I don’t know if it was #1, 2 or the sequence. But it worked. If you try it, let me know which works. I am ghoping it’s #1 as that is far easier. Best of luck!

View solution in original post

10 REPLIES 10

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

  • Do you still need help with this issue?
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Jam95
Community Member

still need help!  

Kopellimonster
Community Member

I have this same problem. 

  • I have checked all the wiring
  • i have factory reset the doorbell twice 
  • the indoor functions until the doorbell is added to the app
  • my indoor chime is turned ON 
  • my quiet time is turned OFF

Brad
Community Specialist
Community Specialist

Hey there,

 

Which Chime Connector do you have? I am not quite sure how to troubleshoot the Chime if I do not know which it is. Please let me know if there is anything else. 

 

Best Regards,

Brad.

Hi. It is the one that came with the hello. I am not sure how to identify it otherwise. 

Same here!  Everything that @Kopellimonster has mentioned is the same for me.  I can delete the Nest App and the doorbell chimes inside my home.  I don't even need the connector and the doorbell will work in the home UNTIL I connect to the Nest App.

seems like there may have been an update that messed everything up!?

@Kopellimonster other friends & family I spoke with had the same issue so it seems like a Google Nest issue.  Not sure what the solution could be unless Nest updates their app?

Hey Jam95 - I just spent a frustrating hour+ with google support but I got it working again. There are 2 things that I did and I am not sure which fixed it. So here is the easy one first.

1 - open the app, go to camera settings, scroll down to “chime duration”. While this is for the electronic chime, turn it on. Try your doorbell. If it works, turn it off and try it again. Note: I did play with extending the duration and turning it back to 1 sec, but it worked at all settings and once I turned it back off.
2 - remove the chime connector. Rewire your chime back to its original state. Test the door bell. It should work. Reconnect the chime connector.

I did #1 when my chime connector was removed and then reconnected the chime connector and it worked (with chime duration on or off). So I don’t know if it was #1, 2 or the sequence. But it worked. If you try it, let me know which works. I am ghoping it’s #1 as that is far easier. Best of luck!

View solution in original post

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.