Nest Hello Mounting Plate Replacement

[Ophepha]

I got my nest hello when I started building my house last year. Due to construction delays we just moves in and I discovered a problem with the mounting plate keeping the camera in place. There is no replacement parts online for sale yet nest is telling me that they cannot replace my mounting plate because it's not under warranty. If you make a product and don't offer replacement parts for sale, you should cover the parts when the product is defective. 

[Booker3333]

Hallo Google anschreiben die rufen dann zurück meistens mit einer Nummer aus der USA  und die schiken dir eine neue habe meine auch verbummelt

[Brad]

Hey there,

Thank you for your patience. I have submitted the request for a replacement, and here is your Case Id: 7-0209000031258

Please note: once I have submitted your replacement request, I will be locking this post.

Best Regards,

Brad.