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Nest Hello Peeling after 2 years

emm428
Community Member

My Nest Hello has started peeling after only two years of operation, and only recently has been unable to stay powered on even though it’s wired with ############V.

The product is also unable to stay powered on when connected via usb to a computer. I have reset, factory reset, removed the product from my account and reconnected it, checked the voltage reaching the doorbell, etc. Nothing seems to fix the power failure issue. 

I have seen multiple posts reporting the delaminating as a cosmetic issue, but I also think this could be causing the power failure as well. The doorbell is located on a covered porch and does not receive direct sunlight.  

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@Brad I have seen you responding to many of the delamination posts. Could you help?

1 REPLY 1

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience. If you are seeking a replacement, please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked. 

 

Best Regards,

Brad.