Nest Hello QR code not accessible and cannot remove from wall.

[BinaryJay]

Why can't you remove it, there is a small hole on the underside you can stick something strong and thin in to release it.  It came with a pin for this purpose if I recall correctly, but anything thin enough to fit in there and strong enough not to bend when you apply pressure ought to work.

[Cblake]

Yes - I tried using both the little tool that came with it and a straightened paper clip but neither worked!! I wish I could just provide the product SN and get on with it. Ugh. 

[Brad]

Hi there, 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

• Do you still need help with this issue?
• What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

[Cblake · Accepted solution]

Thanks for checking! My son was able to get it detached for me to get the code. 

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[Davadeze]

In the box, on the cardboard envelope thing there is also a qr code you can scan to add your Nest Hello.