Nest Hello Skin Peeling

[Leo_L]

We are having an issue with our nest hello doorbell skin as it is peeling and wanted to see if there was a solution to fixing this. 

[Lance_L]

Hey Leo_L,

Thanks for reaching out to the Community. I’d be happy to help you with the Nest doorbell.

I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Regards,

Lance

[Leo_L]

Thank you Lance. I have submitted the form

[Lance_L]

Hi Leo_L,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

All the best,

Lance

[Leo_L]

Thank you Lance. Do you know how long it takes for them to reach out? I didn’t hear back yesterday nor today. 

[Lance_L]

Hello Leo_L,

While we don’t have an exact time frame, rest assured that this is being worked on, and our support team will contact you as soon as they have more information to share.

Regards,

Lance

[Leo_L]

Good evening Lance, it’ll be a week tomorrow and I haven’t heard back from anyone. 

[Lance_L]

Hey Leo_L,

I’m sorry for the delayed response. I’ve sent a follow-up to the team working on your case. Hang tight; I’ll circle back and share any updates I receive. Thanks for your patience.

Best,

Lance

[Lance_L]

Hi Leo_L,

Awesome news! Our amazing support squad is on it, gathering all the info they need and checking to see if we can get you a replacement. Please check your email and respond with the requested details as soon as you can.

Cheers,

Lance