09-19-2021 07:41 AM
Hello.l have been having problems for the last few weeks with the video on my Nest Hello wired unit. I have had it almost 2 years now, and it has been otherwise working well since I got it.
The video during the daytime has a pinkish hue to the feed. Night Vision is working correctly.
I have done some research, and found the posts that suggest disconnecting the unit from power, turning off the Auto Night VIsion (turn to off), and then reconnect the unit to power. But, when I re-enabled the Auto Night Vision, the color was fine until the next day when it was all pinkish again.
This worked exactly once, and now is not working to remove the pinkish hue. Is there perhaps a recent software update that did this?
09-25-2021 01:29 PM
i am having the same problem with a brand new replacement sent to me by google.
the nest hello camera it replaced did not have this problem
perhaps Google is sending out re manufactured cameras as new?
09-27-2021 11:22 AM - edited 09-27-2021 11:22 AM
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you are having this issue. I would love to look into this further for you.
Please let me know if you need further assistance.
09-29-2021 09:38 AM
1. Yes, I have restarted my Nest Hello multiple times. It doesn't matter if I turn off the Night Sight feature before the reset or not. The video colors are still off.
2. Yes, I have gone over the help articles for color and hue. I have made sure that the Nest Hello lens is clear and clean (the plastic is also off). The unit has been in place for some time, so there have been no changes in its area of view.
3. I have done everything except perform a Factory Reset. Night Sight seems to be working correctly (while turned on), but the daytime video colors are pinkish/purplish.
My unit was purchased 10/2019, so it's going on two years old, but for the cost of the unit I would expect it to not have these problems in less than 2 years...
Thank you for any additional help that you can provide.
10-13-2021 11:54 AM
Thank you for going over those steps you have taken for me. Has your Nest Hello felt very hot to the touch? Or even very cold to the touch? You may see this hue because of temperature complications. But I would give the Factory Reset a try if you can. I understand it may be an inconvenience, but it could wipe out this issue if it is software related. Please let me know if you need further assistance.
10-13-2021 12:32 PM
Thank you for taking the time to respond.
I did all those things, including a factor reset, several times — in the process spending (wasting) several. hours of my time — and no, temperature had absolutely nothing to do with it. The temperature was a balmy 65 degrees on the day I installed it, and the camera it was supposed to replace did not suffer from this particular defect, even though it had been in the exact same location for over a year.
So, I sent it back to Google.
Thanks for offering to help.
10-20-2021 09:55 AM
My apologies on the delay. I have not had the opportunity to perform a Factory Reset yet, but I can feel no thermal issues (hot or cold) on the unit.
10-22-2021 11:11 AM
Please let us know once you have done that, as I think it should hopefully fix the issue for you. Keep me posted. I look forward to your response.
10-23-2021 11:48 AM
Regrettably, it did not resolve the issue. The daytime video feed is still pink/purplish.
10-27-2021 01:14 PM
And, on top of the pink/purple video, it also no longer rings my internal doorbell chime like it used to. Changing the Indoor Chime On/Off setting does absolutely nothing.
11-12-2021 09:38 AM
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
10-24-2021 12:38 PM
I am also having the same issue and my door bell is only 9 months old